Support
Have a question about Eluvi, a subscription, or using the app? We’re happy to help.
Get in touch
Email us at YOUR_SUPPORT_EMAIL@example.com. Please include a brief description of your question and, if relevant, your device and app version. Please don't send passwords or payment card numbers.
Common questions
How do I manage or cancel a subscription?
On your iPhone, open Settings → [your name] → Subscriptions, choose Eluvi, and follow Apple's options. Subscriptions purchased through Apple are managed by Apple.
How do I request a refund?
For App Store purchases, visit reportaproblem.apple.com and follow Apple's refund request process.
How do I report a playback problem?
Write to our support email with the meditation name, what happened, and your device model. We'll use those details to investigate.
How can I request deletion of my account or data?
Contact YOUR_SUPPORT_EMAIL@example.com. [ADD an in-app account deletion path if you offer account creation.]